FAQs

Placing an order

1. Where does Lepos London ship?

Lepos London ships to 44 countries:

North America: United States, Canada, Mexico
Europe: United Kingdom, Ireland, Germany, The Netherlands, Norway, Sweden, Denmark, Finland, Iceland, Belgium, Luxembourg, Italy, Vatican City, Spain, Liechtenstein, Austria, Monaco, San Marino, Croatia, Bulgaria, Cyprus, Malta, Slovakia, Slovenia, Estonia, Hungary, Latvia, Lithuania, Poland
Oceania: Australia, New Zealand
Asia: Hong Kong, Singapore, Japan, South Korea, Macau, Taiwan, Malaysia, Cambodia
Middle East: Israel, United Arab Emirates

What payment methods do you accept?

We accept a number of payment methods on our secure checkout including Visa, Mastercard, Paypal and Google Pay. Additionally, Iinstallment payments options through Klarna and Paypal (Pay in 4 and Pay Monthly) in select countries.

3. Do you have any stockists/physical stores?

We sell through our website only; this is how we're able to sell luxury-quality products at a fraction of the price of traditional luxury brands. We know that nothing compares to seeing something in real life though. If you'd like to get more of a sense of a particular product, you can check out our product pages or search website for other images or videos of our products. You can also contact our team (leposlondon@gmail.com) with any questions you have!

4. What is your return policy?

Please see our Shipping and Returns page for more information.

Our Jewelry

Where is your jewelry made?

We care a lot about sustainability and doing right. We screen all of our suppliers to ensure that their values are consistent with ours. We look for clean and safe working environments and observe how employees are treated. We have personally visited and tested over dozens of factories, choosing partners that have a long-term approach with their employees. This not only results in better working environments for the employees, but also a staff of organized and highly trained teams who can consistently make high-quality products with care!

Is Lepos London actually sustainable?

Yes — sustainability is a core value of our brand!
Our sustainability efforts in jewelry focus on longevity and responsible sourcing. We craft our pieces with the highest quality materials, including 100% recycled 14k/18k gold. We use ethically sourced diamonds that are conflict-free, and we select FSC-certified paper and recycled materials for our packaging.

In addition, we offset the carbon emissions from every shipment on our web shop, without any additional cost to our customers.

Free Shipping On All Orders • No Minimum Purchase • Free Shipping On All Orders • No Minimum Purchase •

Placing an order

1. Where does Lepos London ship?

What payment methods do you accept?

3. Do you have any stockists/physical stores?

4. What is your return policy?

Our Jewelry

Where is your jewelry made?

Is Lepos London actually sustainable?

How do I find my ring size?

How do I clean my jewelry?

Do you offer customisation?

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